Make outbound calls to customers for telephonic loan collection, explaining dues and payment options in Malayalam.
Persuade customers to repay on time, handle queries and objections politely, and follow up consistently on pending or overdue payments.
Maintain accurate records of calls, follow-ups and payment commitments, and achieve daily/monthly collection targets.
Escalate difficult or unresponsive cases to the supervisor while following company collection policies and confidentiality guidelines.
Requirements: 12th pass/any graduate, fluent Malayalam, good communication and negotiation skills, basic computer knowledge; freshers welcome, up to 1 year of tele calling/collections experience preferred.