Telecaller

Job Summary:

We are seeking a motivated and results-driven Recovery Agent to join our Settlement and Waiver Unit. The ideal candidate will be responsible for managing overdue accounts, negotiating settlements, and ensuring timely recovery of outstanding debts while maintaining professionalism and compliance with regulatory guidelines.

Key Responsibilities:

• Contact customers via phone, e, or in-person visits to recover outstanding dues.

• Negotiate payment plans and settlements in line with company policies.

• Maintain accurate records of interactions and recovery efforts.

• Coordinate with internal teams to resolve disputes and escalate complex cases.

• Ensure compliance with legal and regulatory requirements during recovery processes.

• Achieve monthly recovery targets and contribute to team performance.

• Provide regular updates and reports to the Manager and Skip Manager.

Qualifications & Skills:

• Minimum HSC or Graduate in any discipline.

• 1–3 years of experience in collections, recovery, or related field.

• Strong communication and negotiation skills.

• Ability to handle difficult conversations with empathy and firmness.

• Familiarity with debt recovery laws and financial regulations.

• Proficiency in MS Office and CRM tools.

Preferred Attributes:

• Experience in banking, NBFC, or financial services.

• Multilingual abilities (Marathi, Hindi, English).

• High integrity and customer-centric approach.

Compensation & Benefits:

• Competitive salary with performance-based incentives.

• Training and career development opportunities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹38000 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., STERLING SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 40 Telecaller at STERLING SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.