Telecaller

We are looking for a Telecaller to join our team at Spell Job Placement. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹15000 - ₹22000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Communication Skills: Exceptional verbal communication, active listening, and a clear, persuasive phone manner.
Resilience: A high tolerance for rejection, combined with the patience and motivation to keep engaging customers.
Sales Acumen: Strong negotiation, problem-solving, and closing skills.
Technical Aptitude: Basic computer literacy and familiarity with CRM software and databases.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.