We are hiring a resilient Telecaller- Recovery Process to manage our high-risk debt portfolios. Operating as the bridge between hard collections and formal lawsuits, you will work closely with our Legal Department to recover high-value defaults through strategic telephonic negotiation and legal escalation notifications.
Key Responsibilities:
High-Stakes Recovery: Manage severe delinquency pools and execute tough collections.
Legal Collaboration: Coordinate with the internal Legal Team to follow up on Legal Notices, Demand Letters, and etc.
Pre-Litigation Negotiation: Call chronic defaulters to explain legal consequences and negotiate out-of-court settlements, lump-sum waivers, or restructuring plans.
Skip Tracing: Use advanced tracing tools and alternative channels to locate untraceable or non-contactable borrowers.
Case Escalation: Maintain precise call histories in the CRM and hand over uncooperative accounts to the legal desk for active litigation.
What We Look For
Experience: 2–5 years of hardcore collection experience.
Credentials: DRA (Debt Recovery Agent) certification is a plus.
Skills: Elite negotiation tactics, conflict resolution, and familiarity with RBI Fair Practice Codes.
Tools: Hands-on experience with Collection CRMs and basic MS Excel.