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Telecaller

salary 25,000 - 30,000 /month
company-logo
job companySmc
job location DaryaGanj, Delhi
job experience6 - 60 months Experience in Customer Support / TeleCaller
1 Opening
full_time Full Time

Skills Required

Domestic Calling
Computer Knowledge

Job Highlights

sales
Industry Type: Loan/ Credit Card
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF, Medical Benefits

Job Description

We are hiring a resilient Telecaller- Recovery Process to manage our high-risk debt portfolios. Operating as the bridge between hard collections and formal lawsuits, you will work closely with our Legal Department to recover high-value defaults through strategic telephonic negotiation and legal escalation notifications.

Key Responsibilities:

  • High-Stakes Recovery: Manage severe delinquency pools and execute tough collections.

  • Legal Collaboration: Coordinate with the internal Legal Team to follow up on Legal Notices, Demand Letters, and etc.

  • Pre-Litigation Negotiation: Call chronic defaulters to explain legal consequences and negotiate out-of-court settlements, lump-sum waivers, or restructuring plans.

  • Skip Tracing: Use advanced tracing tools and alternative channels to locate untraceable or non-contactable borrowers.

  • Case Escalation: Maintain precise call histories in the CRM and hand over uncooperative accounts to the legal desk for active litigation.

What We Look For

  • Experience: 2–5 years of hardcore collection experience.

  • Credentials: DRA (Debt Recovery Agent) certification is a plus.

  • Skills: Elite negotiation tactics, conflict resolution, and familiarity with RBI Fair Practice Codes.

  • Tools: Hands-on experience with Collection CRMs and basic MS Excel.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Telecaller job

  1. What qualifications and experience are required for this Telecaller position?
    Ans : Candidates should have a Graduate and above qualification with 1-5 years of experience and skills like Domestic Calling, Computer Knowledge.
  2. What is the salary and job type for this role?
    Ans : The salary for this Telecaller job ranges between ₹25,000-₹30,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Telecaller job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in DaryaGanj, Delhi.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Telecaller job is open for both male and female candidates.
  7. What are the key responsibilities of this Telecaller job?
    Ans : As a Telecaller, key responsibilities include skills like Domestic Calling, Computer Knowledge. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Telecaller job is located in DaryaGanj, Delhi.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Domestic Calling, Computer Knowledge along with 1-5 years of experience is ideal for this Telecaller job.
  10. Why should you apply for this Telecaller job?
    Ans : This Telecaller job offers a salary between ₹25,000-₹30,000 per month. This is a Full Time opportunity and has 1 openings available.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF, Medical Benefits

Skills Required

Computer Knowledge, Domestic Calling, Collection, Debt Recovery, Telecalling, Cold Calling, Recovery Process, Field Collection

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 30000

English Proficiency

Yes

Contact Person

Siddhi Aggarwal

Interview Address

DaryaGanj, DaryaGanj, Delhi
Posted 10+ days ago
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