Telecaller

A Telecaller job description typically involves engaging with customers (both potential and existing) via phone calls to generate leads, promote products or services, and provide customer support. They are the voice of the company, representing it and building relationships. Key responsibilities include making outbound calls, handling inbound calls, gathering customer information, and documenting interactions. 

Here's a more detailed breakdown:

Core Responsibilities:

• Making Outbound Calls:

  Initiating calls to potential customers to generate interest, qualify leads, and schedule appointments. 

• Handling Inbound Calls:

  Answering phone calls from customers, addressing inquiries, and resolving issues. 

• Lead Generation:

  Identifying and qualifying potential customers who may be interested in a company's products or services. 

• Customer Service:

  Providing support and information to customers, answering their questions, and addressing complaints. 

• Sales & Persuasion:

  Effectively communicating the benefits of products or services to persuade customers to make purchases. 

• Documentation and CRM Updates:

  Maintaining accurate records of customer interactions and updating CRM systems. 

• Following Scripts and Guidelines:

  Ensuring consistent messaging and customer interaction by adhering to company scripts and procedures. 

• Following Up:

  Following up with customers to nurture leads, close deals, or provide further support. 

• Building Rapport:

  Establishing positive and professional relationships with customers. 

Required Skills and Attributes:

• Excellent Communication Skills: Strong verbal and written communication skills are essential for effective customer interaction. 

• Interpersonal Skills: Ability to build rapport and establish positive relationships with customers. 

• Listening Skills: Ability to actively listen to customer needs and concerns. 

• Persuasion and Negotiation Skills: Ability to effectively communicate the value proposition of products or services and negotiate deals. 

• Problem-Solving Skills: Ability to identify and resolve customer issues quickly and efficiently. 

• Patience and Resilience: Ability to handle rejection and maintain a positive attitude. 

• Computer Skills: Proficiency in using CRM systems and other computer applications. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹22000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., SMARTGREEK CONSULTANCY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 6 Telecaller at SMARTGREEK CONSULTANCY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.