A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
13,000 - 25,000 /month*
Rj Enterprises
Punjagutta, Hyderabad
₹10,000 incentives included
Freshers in Customer Support / TeleCaller
Full Time
Outbound Calling:
Make daily outbound calls to customers regarding overdue credit card payments.
Payment Follow-up:
Inform customers about pending dues, payment deadlines, and applicable charges.
Negotiation & Convincing:
Handle objections and negotiate payment plans as per company policy.
Reminder Calls:
Send payment reminders and follow up regularly until payment is cleared.
Customer Query Handling:
Address customer concerns related to outstanding amounts and payment methods.
Maintain Records:
Update call details, payment commitments, and customer responses in the system.
Achieve Targets:
Meet daily/monthly collection targets assigned by the team leader.
Compliance & Etiquette:
Follow RBI guidelines and company policies while interacting with customers.
Maintain professional and polite communication at all times.
Coordination:
Work closely with team leaders and supervisors to improve recovery rates.
Escalation Handling:
Escalate critical cases (disputes, legal cases, non-responsive accounts) to seniors.
