Telecaller

A telecaller acts as the primary voice of a company, handling outbound and inbound calls to promote products, generate leads, resolve customer queries, and set appointments. This role requires strong communication, active listening, and the ability to hit specific daily or weekly performance targets.

Key Responsibilities

• Lead Generation & Sales: Initiate outbound calls to prospective clients, present sales pitches, and nurture leads to drive product or service purchases.

• Customer Support: Handle inbound calls to answer questions, explain company offerings, and resolve customer complaints or grievances.

• Data Management: Accurately update customer details, call outcomes, and feedback into the company's CRM system.

• Follow-Ups: Conduct regular follow-up calls with prospects and existing clients to build rapport and close deals.

• Target Achievement: Meet or exceed established metrics, such as call volume, lead conversion rates, and sales quotas.

• Script Adherence: Follow predefined scripts while seamlessly adapting communication styles based on the customer's responses.

Essential Skills & Qualifications

• Communication: Exceptional verbal communication and interpersonal skills with a clear, polite, and persuasive tone.

• Resilience: Patience and the ability to handle objections, rejections, and customer pressure professionally.

• Tech-Literacy: Familiarity with computers, typing, and Customer Relationship Management (CRM) software.

• Education: Typically requires a high school diploma, though a Bachelor’s degree in business, communications, or a related field is often preferred.

• Multitasking: Ability to navigate systems and take accurate notes while actively speaking with customers

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.