
Make outbound calls: Contact potential and existing customers to promote products, explain features, and generate sales or appointments.
Handle inbound calls: Answer customer questions, address inquiries, and resolve issues or complaints that come in.
Generate leads and sales: Persuade customers to make purchases, convert leads into sales, and follow up with prospects.
Maintain customer records: Keep accurate and detailed records of all interactions, including customer information and call outcomes.
Provide customer support: Handle customer inquiries and ensure a high level of satisfaction through consistent and helpful communication.
Required skills and qualifications
Communication skills: Excellent verbal and written communication, with the ability to listen actively and speak persuasively.
Customer service: Ability to handle customer complaints and ensure a positive experience, even under pressure.
Organization: Strong organizational skills and attention to detail for managing calls and updating records accurately.
Sales ability: Persuasive speaking and negotiation skills to achieve sales targets.
Adaptability: Ability to follow call scripts, quickly learn new processes, and adapt to different customer needs.
Education: A high school diploma or equivalent is often