Telecaller

We are looking for a proactive, polite, and confident Tele caller to handle incoming and outgoing calls from students and parents regarding college admissions. The role involves providing accurate information, guiding them through the admission process, resolving queries, and maintaining records of interactions.

Key Responsibilities:

📞 1. Handle Inbound & Outbound Calls

• Attend calls from students and parents regarding admission queries.

• Make outbound calls to follow up with leads, inquiries, and application status.

🎓 2. Provide Admission Information

• Explain course details, eligibility criteria, fees, scholarship options, and admission procedures.

• Share information about campus facilities, placement opportunities, and academic programs.

📝 3. Counseling & Guidance

• Assist students in selecting the right courses based on their interests and eligibility.

• Guide parents about documentation, form filling, important dates, and admission timelines.

💻 4. Data Handling & Reporting

• Maintain accurate records of all calls and inquiries.

• Update CRM or Excel sheets with daily call logs and lead status.

• Coordinate with the admission team for follow-ups and confirmed admissions.

🤝 5. Customer Service & Relationship Building

• Build rapport with students and parents for smooth communication.

• Ensure high-quality service and prompt response to queries.

Required Skills & Qualifications:

• Education: Minimum 12th pass; Graduation preferred.

• Experience: 0–2 years (Freshers with good communication skills can apply).

• Communication Skills:

  • Excellent verbal communication in Hindi & English.

  • Polite, clear, and confident telephone etiquette.

• Technical Skills:

  • Basic knowledge of MS Office.

  • Ability to use CRM/lead management tools.

• Personal Skills:

  • Good listening skills

  • Patience and problem-solving ability

  • Positive attitude

  • Ability to multitask

Benefits:

• Attractive salary + incentives

• Training and skill development

• Friendly and supportive work environment

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹17000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Prakhar Software Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at Prakhar Software Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.