Telecaller

Pay: ₹20,000.00 - ₹25,000.00 per month

Job description:

Job Title: Telecaller – Psychiatric Rehabilitation Services

Location: Pune (In-person)

Job Type: Full-time, Permanent

Salary: ₹15,000 – ₹20,000 per month

Reporting To: General Manager/Admin

Job Overview:

Calida Psychiatric Hospital and Rehabilitation Centre is seeking a compassionate and detail-oriented Telecaller to support client engagement and outreach in Pune. This role involves handling inbound and outbound communication with prospective and existing clients, providing accurate information about rehabilitation services, and ensuring a professional and empathetic client experience.

Key Responsibilities:

- Make outbound calls and respond to inbound calls/messages from prospective clients, existing clients, and their families

- Provide clear and empathetic information about rehabilitation programs, treatment plans, and associated costs

- Schedule consultations and follow-up appointments with healthcare professionals

- Maintain accurate records of client interactions using CRM systems

- Track call outcomes, follow-ups, and client engagement metrics

- Collaborate with management to develop call scripts and improve communication strategies

- Ensure confidentiality and sensitivity when handling patient-related information

Required Qualifications:

- High school diploma or equivalent

- Additional certification in customer service, healthcare, or communication (preferred)

Experience:

- Minimum 1 year of total work experience (required)

- Experience in telesales, telecalling, or customer service (preferred)

- Prior exposure to healthcare, rehabilitation, or counseling environments is an advantage

Required Skills:

- Strong verbal and written communication skills

- Fluency in English, Hindi, and Marathi (mandatory)

- Excellent listening and interpersonal abilities

- Ability to handle sensitive information with confidentiality

- Proficiency in CRM tools and Microsoft Office (Word, Excel, Outlook)

- Strong organizational and time management skills

- Ability to work independently and meet targets

Keywords for ATS Optimization:

Telecaller, Telesales, Customer Support, Healthcare Communication, CRM Management, Client Engagement, Rehabilitation Services, Call Handling, Appointment Scheduling, Patient Coordination, Multilingual Communication, Pune Jobs, Telecaller Pune

Why Join Us:

- Opportunity to work in a meaningful healthcare environment in Pune

- Direct impact on patient support and rehabilitation journeys

- Collaborative and growth-oriented work culture

Apply now to be part of a team dedicated to improving lives through compassionate care and effective communication.

Job Type: Permanent

Experience:

• tele sales: 1 year (Preferred)

• total work: 1 year (Required)

Language:

• Hindi, Marathi and English (Required)

Work Location: In person

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.