Telecaller

Job Summary:

The Customer Relationship Executive (CRE) – Service is responsible for handling customer communication, service follow-ups, appointment scheduling, feedback collection, and ensuring high customer satisfaction levels in the service department.

Key Responsibilities:

• Handle inbound and outbound calls related to service appointments and reminders.

• Schedule and confirm service bookings for customers.

• Conduct post-service follow-up calls to collect feedback.

• Maintain customer database and update service records regularly.

• Inform customers about service offers, campaigns, and free service reminders.

• Address customer complaints and escalate unresolved issues to the Service Manager.

• Ensure customer satisfaction and maintain positive relationships.

• Coordinate with Service Advisors and Workshop team for smooth workflow.

• Prepare daily/weekly call reports and service follow-up reports.

• Achieve targets related to service bookings and customer satisfaction scores (CSI).

Required Skills:

• Good communication skills (Hindi, Marathi & English preferred).

• Basic computer knowledge (MS Excel, CRM software).

• Customer handling and problem-solving skills.

• Telecalling experience preferred.

• Polite, confident, and customer-focused attitude.

Qualification & Experience:

• Minimum HSC / Graduate preferred.

• 1–2 years experience in automobile service industry preferred.

• Freshers with good communication skills can also apply.

Salary & Benefits:

• Fixed Salary + Incentives

• Performance-based bonuses

• Growth opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.