Telecaller

1. Customer Calling & Lead Generation (Sales Profile)

• Make outbound calls to prospective customers for personal, business, or gold loan products.

• Explain product features, eligibility, documentation, interest rates, and process.

• Capture lead information and update CRM/MIS systems accurately.

• Book appointments for sales officers or branch visits.

2. Verification & Follow-Up

• Conduct tele-verification of applicant details as per policy.

• Follow up with customers on document submission or pending KYC requirements.

• Coordinate with field and branch teams for lead conversion.

3. Collections (If applicable)

• Make reminder calls for EMI due/overdue customers.

• Educate customers on repayment modes and timelines.

• Record commitment dates and escalate difficult cases as per SOP.

4. Customer Relationship & Service

• Handle inbound queries related to loans, repayment, status updates, or complaints.

• Maintain professional communication and ensure customer satisfaction.

• Build rapport for long-term customer relationships.

5. Compliance & Reporting

• Follow company scripts, compliance standards, and call quality protocols.

• Avoid mis-selling and ensure transparent communication.

• Submit daily/weekly call and conversion reports.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹16000 per month that depends on your interview. It's a Full Time job in Vijayawada.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Peoples Mutually Aided Cooperative Credit Society Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 1 Telecaller at Peoples Mutually Aided Cooperative Credit Society Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.