Telecaller

Key Responsibilities

• Make outbound calls to customers regarding loan enquiries and requirements.

• Follow up with customers regarding pending loan payments and collections.

• Communicate payment-related information and assist customers with their queries.

• Handle inbound customer calls and provide appropriate information regarding loans and repayments.

• Maintain proper records of customer calls, follow-ups, and payment commitments.

• Follow up with customers as per the assigned calling schedule.

• Coordinate with the concerned team regarding customer issues and payment updates.

• Maintain professional and courteous communication with customers.

Eligibility & Requirements

• Experience: Freshers or candidates with relevant telecalling, collection, banking, NBFC, or loan experience.

• Good communication and convincing skills.

• Comfortable making frequent outbound calls.

• Basic computer knowledge and ability to maintain call records.

• Customer-focused attitude with good follow-up skills.

• Ability to handle customers professionally and confidently.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.