Telecaller

15,000 - 25,000 /month

Novas Powers Limited

Sector 36 Faridabad, Faridabad

1 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Job Highlights

Languages: Hindi, Tamil

12th Pass and above

Females Only

6 days working | Day Shift

Job Benefits: PF

PAN Card, Aadhar Card, Bank Account

Job Description

1. Handling Customer Calls

Answer incoming calls from customers
Make outbound calls for follow-ups, sales, or feedback
Maintain a polite and professional tone

2. Resolving Customer Queries

Understand customer issues or questions
Provide accurate information about products/services
Troubleshoot basic problems or escalate when needed

3. Customer Support & Assistance

Help customers with orders, complaints, or service issues
Guide customers step-by-step to resolve problems
Ensure customer satisfaction

4. Data Entry & Record Keeping

Maintain call logs and customer details
Update CRM systems with correct information
Record feedback and complaints properly

5. Follow-ups

Call customers for updates or pending issues
Ensure complaints are resolved on time
Build long-term customer relationships

6. Sales (in some roles)

Promote products or services
Cross-sell or upsell when appropriate
Achieve daily/weekly targets

7. Adhering to Company Guidelines

Follow scripts or communication guidelines
Maintain confidentiality of customer data
Meet performance metrics (call time, resolution rate, etc.)

🧠 Important Skills Required

Good communication skills (Hindi + basic English often required)
Active listening
Patience and problem-solving ability
Basic computer knowledge
Ability to handle pressure and difficult customers

💼 Work Environment

Call centers / BPOs
Offices or remote (work-from-home in some companies)
Rotational shifts (especially for international processes)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Telecaller job

What skills and experience do you need for this Telecaller job?
Ans : To apply for this Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling along with 1-3 years of experience.
What salary is offered for this Telecaller job?
Ans : The salary for this Telecaller job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 36 Faridabad, Faridabad.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification with 1-3 years of experience can apply for this Telecaller job. Only female candidates can apply.
What does the role of Telecaller involve?
Ans : As a Telecaller, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecaller job is located in Sector 36 Faridabad, Faridabad.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling along with 1-3 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹15,000-₹25,000 per month. This is a Full Time opportunity and has 10 openings available.