Telecaller

Key Responsibilities

1. Client Interaction & Requirement Gathering

·         Engage with clients via calls and WhatsApp to understand their specific care needs (nanny, babysitter, elderly care, or patient care).

·         Collect and document detailed requirements, preferences, and expectations for services.

2. Service Coordination

·         Share suitable caregiver options with clients and collect their feedback.

·         Coordinate introductions and ensure proper caregiver-client matching.

·         Follow up with clients to confirm service arrangements and onboarding.

3. Record & Documentation Management

·         Maintain accurate daily records of client requests, caregiver availability, and confirmed services.

·         Collect and organize necessary caregiver documents and customer agreements.

4. Contract & Payment Oversight

·         Monitor service contracts to ensure agreed salary commitments to caregivers are met.

·         Coordinate with the accounts/operations team to track contract terms, renewals, and payments.

5. Professionalism & Conduct

·         Manage all client and caregiver information with integrity, confidentiality, and professionalism.

·         Maintain a positive, supportive, and solution-driven approach in every interaction.

·         Represent the company’s values by ensuring high standards of service delivery and customer satisfaction

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be All Education levels and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Nka Home Health Care Services Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at Nka Home Health Care Services Llp
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.