Telecaller

Job Summary
we are looking for a client-oriented Customer Service Executive to act as the primary point of contact between clients and caregivers. The role requires strong communication skills, attention to detail, and the ability to ensure seamless coordination of care services. Responsibilities include handling calls and WhatsApp chats, understanding client needs, matching them with suitable caregivers, maintaining records, and ensuring smooth service delivery with professionalism.

Key Responsibilities

1. Client Interaction & Requirement Gathering

·         Engage with clients via calls and WhatsApp to understand their specific care needs (nanny, babysitter, elderly care, or patient care).

·         Collect and document detailed requirements, preferences, and expectations for services.

2. Service Coordination

·         Share suitable caregiver options with clients and collect their feedback.

·         Coordinate introductions and ensure proper caregiver-client matching.

·         Follow up with clients to confirm service arrangements and onboarding.

3. Record & Documentation Management

·         Maintain accurate daily records of client requests, caregiver availability, and confirmed services.

·         Collect and organize necessary caregiver documents and customer agreements.

4. Contract & Payment Oversight

·         Monitor service contracts to ensure agreed salary commitments to caregivers are met.

·         Coordinate with the accounts/operations team to track contract terms, renewals, and payments.

5. Professionalism & Conduct

·         Manage all client and caregiver information with integrity, confidentiality, and professionalism.

·         Maintain a positive, supportive, and solution-driven approach in every interaction.

·         Represent the company’s values by ensuring high standards of service delivery and customer satisfaction

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹23000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Nka Home Health Care Services Llp.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 40 Telecaller at Nka Home Health Care Services Llp
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.