Telecaller

We are looking for a Tele Caller to join our team Nexus secure insurance services . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Industry. The role offers In Hand Salary with Incentives and a dynamic environment with opportunities for growth.

Key Responsibilities:

• Handle customer calls in a professional and efficient manner

• Address customer queries, concerns, and complaints with a problem-solving approach

• Maintain accurate records of customer interactions and follow-ups

• Provide timely and relevant information to customers to resolve their issues

• Work collaboratively with other teams to escalate and resolve complex issues

• Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Graduation and Experience Range is 1 -2 yrs. You will be responsible for resolving customer queries, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 Working Days a week during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.