Telecaller

10,000 - 20,000 /month

N P Solution

Udhana, Surat

0 - 6+ years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Hindi, Gujarati

12th Pass and above

All genders

6 days working | Day Shift

Laptop/Desktop

Job Description

Outbound Calling Volume: Making a set number of daily dials to customers with past-due accounts, EMIs, or loans.
Payment Collection & Roll-back Rates: Reducing the bucket of Non-Performing Assets (NPAs) by securing promised payments or settling accounts.
Promise to Pay (PTP) Conversion: Successfully converting debtor conversations into firm, actionable commitments to clear dues.
Customer Negotiation & Empathy: Assessing the customer's financial situation and negotiating realistic, manageable repayment plans without losing revenue.
Data Accuracy & Reporting: Logging the status of every call, updating customer data in the collection software, and reporting daily recovery figures.
Compliance & Ethics: Adhering to legal guidelines and fair debt collection practices (often requiring DRA certification

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Telecaller job

What skills and experience do you need for this Telecaller job?
Ans : To apply for this Telecaller job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Telecaller job ranges between ₹10,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Udhana, Surat.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What are the key responsibilities of this Telecaller job?
Ans : As a Telecaller, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecaller job is located in Udhana, Surat.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-7 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹10,000-₹20,000 per month. This is a Full Time opportunity and has 25 openings available.