We are looking for a Tele-Caller to join our team Ninfra Real estate company. The role offers 12,000 to 15,000 Salary + 10,000 incentives on every sale and involves managing customer calls, delivering outstanding customer service related to Real estate property. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is Intermediate & Graduate and Freshers & Ecperiencd. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 week during the 9:30 AM to 6:00 PM shift.