Telecaller

Role Overview

We are looking for an energetic and articulate Telecaller to join our team. The primary responsibility will be to communicate with prospective or existing customers over the phone to provide information, generate interest, schedule appointments, or close sales, depending on the business need.

💼 Key Responsibilities

• Outbound/Inbound Calling: Make and receive calls to prospective or existing customers as per the company's campaign strategy.

• Product Knowledge: Maintain a thorough understanding of our products, services, and offers to effectively communicate value to customers.

• Information Delivery: Clearly and persuasively explain product features, answer customer queries, and address potential concerns.

• Lead Qualification/Sales: (Select one or both)

  • If Sales-focused: Meet or exceed daily/weekly targets for lead generation, appointments scheduled, or product sales.

  • If Service/Appointment-focused: Accurately book and manage appointment schedules for the sales or field teams.

• Record Keeping: Accurately update customer information, interactions, and follow-up status in the Customer Relationship Management (CRM) system.

• Adherence to Scripts: Follow communication procedures, guidelines, and scripts when handling various topics while maintaining a natural, engaging tone.

• Feedback: Gather customer feedback and communicate it effectively to the relevant internal teams (e.g., Sales, Marketing).

🌟 Qualifications & Skills Required

• Experience: [Insert requirement, e.g., Freshers are welcome, or 6 months - 2 years] of experience in a Telecalling, Customer Service, or similar phone-based role is preferred.

• Education: Minimum qualification of [Specify, e.g., 10th pass, 12th pass, or Graduate].

• Communication:

  • Excellent verbal communication skills in [Specify Language, e.g., Hindi and English/Local Regional Language].

  • A pleasant, clear, and professional phone voice.

  • Ability to handle rejection and maintain a positive, resilient attitude.

• Skills:

  • Basic computer knowledge (MS Office, data entry).

  • Active listening skills.

  • Goal-oriented and self-motivated.

  • Ability to work effectively in a target-driven environment.

🎁 What We Offer

• Competitive fixed salary plus attractive performance-based incentives.

• Comprehensive training and ongoing coaching.

• A fun, supportive, and dynamic work atmosphere.

• Opportunities for career growth within the company's sales/customer service departments.

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.