Telecaller

Job Title: Telecaller – Customer Support

Job Summary:

We are looking for a dedicated and customer-focused Telecaller to join our Customer Support team. The candidate will be responsible for handling inbound and outbound calls, resolving customer queries, providing product/service information, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner.

• Respond to customer inquiries regarding products, services, or company policies.

• Resolve customer complaints and provide appropriate solutions within the given timeframe.

• Maintain accurate records of customer interactions and update the database.

• Follow up with customers to ensure issue resolution and satisfaction.

• Achieve daily/weekly/monthly call and performance targets.

• Escalate complex issues to the concerned department when necessary.

Required Skills & Qualifications:

• Minimum qualification: 12th Pass / Graduate (preferred).

• Good communication skills (Hindi/English/Regional language as required).

• Basic computer knowledge and familiarity with MS Office.

• Strong problem-solving and interpersonal skills.

• Ability to handle pressure and meet targets.

• Prior experience in customer support or telecalling (preferred but not mandatory).

Working Conditions:

• Full-time position

• Rotational shifts (if applicable)

• Office-based / Work from Home (as per company policy)

Salary & Benefits:

• Fixed salary + performance incentives

• Training provided

• Career growth opportunities

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.