Telecaller

Female Telecaller / Telemarketing Executive

Company: Mittal Plaschem
Industry: Plastic Raw Materials, Polymers, Import & Trading
Job Location: Okhla Industrial Estate, Phase II, New Delhi
Salary: ₹35,000 – ₹50,000 per month
Employment Type: Full-Time

About Mittal Plaschem

Mittal Plaschem is engaged in the trading, importing and supplying of plastic raw materials and polymer granules, including PP, HDPE, LDPE, LLDPE, PC and other polymer grades. We serve industrial customers and manufacturers across India and are looking for an experienced, confident and result-oriented Female Telecaller to strengthen our sales and customer relationship activities.

Job Summary

We are looking for a professional Female Telecaller / Telemarketing Executive with excellent communication and convincing skills to generate business leads, connect with potential customers, follow up with existing clients and support the company's B2B sales operations.

The ideal candidate should be confident in handling business calls, identifying customer requirements, maintaining customer databases and converting inquiries into qualified sales opportunities.

Key Responsibilities

1. Outbound Calling & Lead Generation

• Make outbound calls to potential customers, manufacturers, dealers and distributors.

• Identify prospective buyers of plastic raw materials and polymer granules.

• Generate qualified business leads through calling, online databases and market research.

• Introduce the company's products and develop new customer relationships.

2. B2B Sales & Customer Follow-Up

• Understand customer requirements, including polymer grades, quantity, specifications and purchase frequency.

• Follow up on quotations, inquiries, samples and pending orders.

• Coordinate with the sales team to convert leads into business opportunities.

• Maintain regular communication with existing and prospective customers.

3. Customer Database Management

• Maintain an updated database of customers, prospects, contact details and call outcomes.

• Record daily calling reports, follow-ups, leads generated and inquiries received.

• Update customer information in Excel, CRM software or the company's designated reporting system.

• Maintain accurate records of customer interactions and next follow-up dates.

4. Sales Coordination

• Coordinate with the sales and operations teams for product availability, pricing inquiries and customer requirements.

• Schedule meetings and connect qualified prospects with the relevant sales personnel.

• Support the team in achieving monthly lead generation and sales targets.

• Collect market feedback regarding customer demand, competitor activity and buying trends.

Required Skills & Qualifications

• Graduate in any discipline; candidates with a sales or marketing background preferred.

• Minimum 3–7 years of relevant experience in telecalling, telemarketing, B2B sales or lead generation.

• Excellent verbal communication and convincing skills.

• Good command of Hindi and English; knowledge of additional Indian languages is an advantage.

• Proficiency in MS Excel, email and customer database management.

• Ability to handle high-volume outbound calling and systematic follow-ups.

• Strong interpersonal skills, a positive attitude and a target-oriented approach.

Preferred Candidate Profile

• Experience in plastics, polymers, chemicals, industrial raw materials or other B2B trading industries.

• Existing experience dealing with manufacturers, procurement teams, dealers or distributors.

• Ability to communicate confidently with business owners and purchase managers.

• A proven track record of generating qualified leads and supporting sales conversions.

Salary & Benefits

• Salary Range: ₹35,000–₹50,000 per month, depending on experience and capability.

• Performance-based incentives may be considered in addition to fixed salary.

• Opportunity to work with a growing polymer trading and import business.

• Professional working environment with opportunities for growth.

Performance Expectations

• Consistent outbound calling and meaningful customer conversations.

• Regular generation of qualified B2B leads.

• Timely follow-up on customer inquiries and quotations.

• Accurate maintenance of customer records and daily reports.

• Contribution towards monthly sales and lead conversion targets.

How to Apply

Interested candidates with relevant B2B telecalling or industrial sales experience may share their updated resume, current salary, expected salary and notice period.

Company: Mittal Plaschem
Contact: +91 81785 41091
Email: contact@mittalplaschem.com
Website: www.mittalplaschem.in

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 4 years of experience.