Telecaller

Job Title: Customer Support Executive

Company Magnum Group

Location: Ground Floor, Besides HDFC Bank, Chinar Incube Business Centre, Hoshangabad Road, Bhopal (M.P.)

Position: Customer Support Executive

Salary: ₹13,000 – ₹15,000 per month

Contact Person: Shweta Agarwal

Contact Number: 9685097569

About the Role

Magnum Group is seeking highly motivated and dedicated individuals to join our team as Customer Support Executives . In this role, you will manage customer inquiries through both voice and chat support channels, ensuring high levels of customer satisfaction and providing timely solutions.

Key Responsibilities

• Professionally handle customer inquiries via calls and chat platforms.

• Provide accurate and timely information to customers.

• Effectively resolve customer issues or escalate them to the relevant team.

• Maintain detailed records of customer interactions in the CRM system.

• Achieve daily/weekly quality and productivity targets.

• Ensure a consistently positive customer experience with every interaction.

Required Skills

• Strong communication skills (Proficiency in Hindi; basic English preferred).

• Comfort in handling both chat and voice processes.

• Basic computer skills (typing, email management, MS Office).

• Strong problem-solving abilities and patience in customer interactions.

• A positive attitude with a willingness to learn and adapt.

Qualifications

• Minimum of a high school diploma (12th pass); Graduation is preferred.

• Both freshers and experienced candidates are welcome to apply.

Work Type

• Full-Time (On-site)

• Chat + Voice Process

Why Join Us?

• Competitive salary with fixed pay and potential growth opportunities.

• A supportive and professional work environment.

• Skill development in customer support and communication.

Job Type: Full-time, Fresher

How to Apply

Interested candidates can apply by calling or sending a WhatsApp message to:

Shweta Agarwal

Contact Number: 9685097569

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.