Telecaller

Job Location: office no. T26, 10th floor, Bansal one Building

Department: Sales & Operations

Reporting To: Sales/Operations Manager

Job Purpose:

The Telecaller will be responsible for handling B2B client interactions through phone calls, following up with customers for payments, coordinating with clients and internal teams for order processing and dispatch, and maintaining strong business relationships.

Key Responsibilities:

1. B2B Calling & Client Handling

   • Contact existing and potential business clients for inquiries, follow-ups, and relationship building.

   • Explain company products/services to clients and resolve their queries.

   • Generate new leads and share with the sales team for business growth.

2. Payment Follow-up

   • Regularly follow up with clients for pending and upcoming payments.

   • Send reminders (via call, email, or WhatsApp) for dues and ensure timely collection.

   • Maintain proper payment records and share updates with the accounts/finance team.

3. Order Dispatch Coordination

   • Communicate with clients regarding their order status, dispatch schedule, and delivery timelines.

   • Coordinate with the logistics/warehouse team to ensure timely dispatch.

   • Resolve any dispatch-related issues and keep clients informed.

4. Customer Relationship Management

   • Maintain a positive and professional relationship with clients.

   • Handle escalations politely and ensure customer satisfaction.

   • Collect client feedback and share with the management for improvements.

5. Record Keeping & Reporting

   • Maintain daily call logs, follow-up details, payment status, and dispatch reports.

   • Update CRM or Excel sheets regularly.

   • Submit daily/weekly reports to management.

Skills & Competencies:

• Strong communication skills (Hindi/English).

• Polite, confident, and persuasive on calls.

• Knowledge of B2B sales/telecalling.

• Good negotiation and follow-up skills.

• Basic knowledge of MS Office/Excel.

• Ability to coordinate with multiple departments (sales, accounts, dispatch).

Qualification & Experience:

• Minimum 12th pass / Graduate preferred.

• 1–3 years of experience in telecalling, B2B sales, or client coordination.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 1 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Bhopal.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., MACKRIL PLAST INDIA PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 2 Telecaller at MACKRIL PLAST INDIA PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.