Telecaller

Industry Type: Education

Languages: Tamil

Graduate and above

Females Only

6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

 

Job Description: Telecaller for CSR Initiative in Logistics Industry

Position: Tele-Caller
Location: Teynampet, Chennai

Employment Type: Full Time

 

Key Responsibilities:

·        Conduct outbound calls to prospective students and their families within economically weaker sections to inform them about the CSR initiative.

·        Identify and qualify potential candidates for enrollment through effective questioning and listening skills.

·        Conduct follow-up calls with interested candidates to ensure they have the necessary information to make informed decisions about enrollment.

·        Work closely with the program coordinators and other team members to ensure alignment on messaging and outreach strategies.

·        Maintain a database of contacts and track interactions in a detailed manner and maintain accurate records of calls made, responses received, and students enrolled.

 

Key Deliverables:





Meet and exceed monthly targets for the number of calls made and students enrolled in the program.



Achieve a targeted conversion rate from leads to enrolled students



Maintain an updated and organized database of contacts, interactions, and outcomes.



Compile feedback reports from outreach efforts to be presented to the team for program improvement.



Track and report on engagement metrics to understand the effectiveness of outreach strategies.

 

Qualifications:





Bachelor’s degree and one year experience in telecalling, sales, or community outreach is highly desirable.



Excellent verbal communication skills in English and Tamil, additional languages are highly preferred.



Ability to convey information clearly and empathetically.



Strong interpersonal skills and a passion for community service.



Ability to work independently and as part of a team.



Proficiency in using MS Office applications.