About the Role:
Hum La Sarene Hotels Back office mein ek energetic aur customer-focused Telecaller Executive ki talash kar rahe hain. Aapka mukhya kaam hotel room bookings, guest queries, reservations handle karna aur guests ko hamari hotel services ke baare mein sahi jaankari dena hoga.
Inbound & Outbound Calls: Guests ki incoming calls attend karna aur room bookings, tariff plans, aur hotel amenities ke baare mein guidance dena.
Reservation Management: Room availability check karna, booking confirm karna, aur system (software) mein detail entry karna.
Query Resolution: Guests ke queries, complaints, ya special requests ko polite tarike se resolve karna.
Follow-ups: Potential guests aur corporate clients se room booking confirm karne ke liye regular follow-up karna.
Customer Relationship: Guests ko hotel ke promotions, packages, aur offers ke baare mein batana aur behtar service experience dena.