Telecaller

Job description:

We are looking for a smart, customer-friendly, and confident Telecaller to join our jewellery showroom team. The candidate will handle inbound and outbound customer calls, provide product and service information, follow up with customers, and support showroom sales and customer relationship activities.

Key Responsibilities

• Attend incoming customer calls and answer enquiries politely and professionally.

• Make outbound calls to customers regarding:

• Jewellery repair updates

• Ready order/intimation calls

• New collections and latest arrivals

• Festival offers and promotions

• Marketing campaigns and customer engagement

• Payment reminders and follow-ups

• Maintain good customer relationships and ensure customer satisfaction.

• Explain jewellery products, schemes, offers, and showroom services clearly.

• Coordinate with showroom staff regarding customer requirements and order status.

• Maintain customer database and call records accurately.

• Handle WhatsApp/customer communication when required.

• Support sales and promotional activities of the showroom.

Requirements

• Good communication skills in Tamil and basic English (additional languages are an advantage).

• Pleasant voice and professional phone etiquette.

• Basic computer knowledge.

• Experience in telecalling/customer service/sales preferred.

• Experience in jewellery showroom industry is an added advantage.

• Ability to handle customers patiently and confidently.

Qualification

• Any Degree / Higher Secondary

Experience

• 0–3 years experience in telecalling/customer support/sales.

Preferred Skills

• Customer handling

• Follow-up and coordination

• Sales communication

• Relationship management

• Attention to detail

Interested candidates can call HR Manager at 87544 34443, you can also whatsapp or mail you CV.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.