A Telecaller makes calls to potential or existing customers to promote products or services, answer queries, and sometimes close sales. Their main tasks include:
Making Outbound And Inbound Calls: Promoting products, offering services, and gathering customer information.
Handling Inbound Calls: Answering questions, providing information, and solving problems.
Customer Relationship: Building rapport, handling complaints, and ensuring satisfaction.
Skills Needed:
Strong communication and persuasion skills.
Good problem-solving and time management abilities.
Requirements:
Prior experience in telecalling or sales is a plus.