Job description for a Telecaller:
Reports to: Team Lead/Supervisor
Job Type: Full-time
About Us:
Telecaller to join our team. As a Telecaller, you will be responsible for making outbound calls to customers or prospects, promoting products/services, generating leads, and building customer relationships.
Key Responsibilities:
1. Outbound Calling:
- Make outbound calls to customers or prospects to promote products/services.
- Introduce and explain products/services to potential customers.
- Generate leads and schedule appointments.
2. Customer Engagement:
- Build relationships with customers through effective communication.
- Understand customer needs and provide personalized solutions.
- Address customer queries and concerns.
3. Lead Generation:
- Identify potential customers and generate leads.
- Follow up with leads to convert them into sales.
- Meet sales targets and performance metrics.
4. Data Management:
- Update customer information and interaction history in CRM software.
- Maintain accurate records of customer interactions.
- Analyze customer data to identify trends and insights.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle rejection.
- Strong persuasion and negotiation skills.
- Familiarity with CRM software and telesales tools.
- Ability to meet sales targets and performance metrics.
What We Offer:
- Competitive salary and incentives.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Training and support to enhance telesales skills.