Telecaller

Job Title : Telecaller – IVF & Customer Support

Location : Gurugram

Experience : 1–2 Years (Freshers also welcome)

Industry : IVF / Fertility Services & Customer Support

Job Summary

We are looking for a compassionate and proactive Telecaller – IVF & Customer Support to handle patient inquiries, provide treatment-related information, and coordinate appointments. The ideal candidate should have strong communication skills, empathy, and the ability to support patients throughout their IVF consultation journey. Candidates with or without experience in the healthcare/IVF sector are welcome to apply.

Key Responsibilities

Make outbound calls to individuals who have shown interest in IVF or fertility services.

Handle inbound patient inquiries related to treatments, appointments, and procedures.

Provide clear and empathetic communication to patients regarding IVF services.

Counsel potential patients on the basic process and guide them through initial steps.

Schedule and coordinate appointments with doctors/clinics.

Maintain accurate patient records and update CRM systems regularly.

Follow up with patients to ensure they attend consultations and receive required information.

Assist the patient relationship team in supporting patient onboarding.

Achieve daily call targets and maintain high-quality customer service standards.

Required Skills & Qualifications

1–2 years of telecalling or customer support experience (Freshers with good communication skills can apply).

Excellent verbal communication and interpersonal skills.

Empathetic, patient-friendly attitude—comfortable discussing sensitive health topics.

Basic computer knowledge (MS Office, CRM tools).

Ability to multitask and handle patient queries professionally.

Preferably experience in healthcare, hospitals, clinics, or IVF centers (not mandatory).

Benefits

Attractive incentives based on performance.

Training on IVF and fertility services.

Supportive and growth-oriented work environment.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹25000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Imprimis Ivf & Fertility Centre Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at Imprimis Ivf & Fertility Centre Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.