Telecaller

We are looking for a Telecaller to join our team to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹14,000 - ₹18,000 and opportunities for growth.

Key Responsibilities:

• Handle customer calls professionally and efficiently.

• Address customer queries, resolve concerns and manage complaints.

• Keep records of customer interactions and follow up when required.

• Provide customers with accurate information to help resolve their issues.

• Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6+ years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Rotational shift.

As a Customer Support Service representative, you play a crucial role in ensuring customer satisfaction and loyalty, making this position essential in the Customer Service sector. Your interactions directly impact the company’s reputation and success in retaining clients. This role is pivotal in fostering team collaboration by providing valuable insights from customer interactions, guiding product improvements, and aligning service strategies with overarching company goals. Keeping abreast of industry trends and challenges, such as the shift towards digital support channels and personalized customer experiences, is vital to excel in this position. Key stakeholders you will engage with include customers, internal teams, and management, positioning you at the forefront of customer-centric initiatives. Success in this role is measured through metrics like customer satisfaction ratings, response time efficiency, issue resolution rates, and customer retention figures.

Key Responsibilities

• Project Planning and Execution: Your role involves meticulously planning and executing support projects to ensure timely resolutions and customer satisfaction.

• Problem-Solving and Decision-Making: You will tackle diverse challenges daily, making decisions that balance customer needs with company policies and resources.

• Collaboration with Cross-Functional Teams: Interact with various departments like Sales, Product Development, and Marketing to provide seamless customer experiences and address complex issues.

• Leadership and Mentorship: Lead by example in handling customer escalations, guiding team members, and fostering a positive work environment.

• Process Improvement and Innovation: Continuously identify areas for improvement in support processes, introducing innovative solutions to enhance service efficiency and quality.

• Technical or Customer-Facing Responsibilities: Engage in technical troubleshooting, product demonstrations, and customer education to ensure a smooth customer journey.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.