Telecaller

A Telecaller's job involves managing phone interactions with customers, both inbound and outbound, to provide information, generate leads, and potentially close sales. They are responsible for engaging with potential and existing customers, addressing inquiries, resolving issues, and documenting interactions in a CRM system. 

•       Handle IT support calls- Assist customers with software, hardware, and network related queries.

•       Troubleshoot & Resolve Issues- Provide first level support for common IT problems, guiding users through solutions.

•       Escalate Complex Cases- Forward unresolved technical issues to higher support levels or engineering teams.

•       Data entry and Ticket management- Log interactions in the CRM or IT helpdesk system for tracking and resolution.

•       Follow call scripts & IT Protocols- Ensure adherence to company processes and quality standards.

•       Meet Performance Metrics- Maintain response times, resolution rates and customer satisfaction targets.

•       Educate customers- Provide guidance on IT best practices, security measures and software usage.

• Contacting current and potential clients to inform them regarding the product and service.

• Answering all queries and questions regarding the company and product.

• Understanding customers’ requirements by asking questions and closing the deal.

• Keeping the customer database maintained and updated.

• Taking and processing orders accurately.

• Preserve the company’s reputation by handling grievances.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 5 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 2 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Patna.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., GRAPHIC TRADES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at GRAPHIC TRADES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.