Key Responsibilities:
• Make outbound calls to prospective clients and respond to inbound inquiries regarding immigration services.
• Explain various visa programs, eligibility requirements, documentation, and processing timelines.
• Understand client needs and qualify leads before forwarding them to senior consultants.
• Maintain accurate records of calls, leads, and client interactions in the CRM system.
• Follow up with interested clients by phone, email, and messages to ensure engagement.
• Schedule appointments for counseling sessions and assist in the onboarding process.
• Achieve daily/weekly/monthly targets for calls, leads, and conversions.
• Stay updated with the latest immigration policies, country requirements, and service offerings.
• Provide ex…