Telecaller

We are looking for a Telecaller to join our team Gartech Equipment Pvt Ltd. The role offers 16000-25000 and involves managing customer calls, delivering outstanding customer service related to Industry. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming calls in a professional manner.

• Respond to customer inquiries, concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to customer queries.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th and 5 Months to 4 Years experience or Fresher with Good English can also apply. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 Days week during the 9 AM to 6 PM time.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.