Job Title: Telecaller – Saree & Ethnic Wear Manufacturing
We are looking for a motivated and customer-oriented Telecaller to join our growing manufacturing team that specializes in sarees, suits, and ethnic wear. The ideal candidate should have good communication skills, a sales-driven attitude, and the ability to maintain good client relationships.
☎️ Make outbound calls to potential customers, dealers, and wholesalers.
📞 Handle inbound inquiries from clients regarding products and order status.
🧵 Provide product information (types of sarees, suits, fabrics, designs, etc.) and promote new collections.
💬 Maintain daily call logs and update customer interaction records in the system.
💼 Coordinate with the sales and dispatch teams for order follow-up and updates.
📦 Handle order confirmations, payment follow-ups, and delivery queries.
📊 Share feedback from clients to the production and design teams.
🤝 Build and maintain strong customer relationships to encourage repeat business.
Excellent verbal communication in Hindi & basic English.
Knowledge of textile/garment industry is a plus (especially sarees & ethnic wear).
Confident, polite, and persuasive on calls.
Basic computer knowledge (MS Excel, CRM entries, WhatsApp Business).
Minimum 12th Pass / Graduate Preferred
1+ years of experience in telecalling or customer support (preferably in textile or garments