We are looking for a Telecaller to join our team at Freshlymade The Mill. The role offers ₹16,000 - ₹21,000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Pass on customer orders to dedicated stores
Offer timely and relevant solutions to resolve customer complaints.
Collaborate with team members to escalate and address more complex concerns.
Job Requirements:
The minimum qualification for this role is 12th Pass and 6 months - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.