Telecaller

Key Responsibilities:

• Contact customers via phone, email, and written correspondence to recover overdue payments.

• Negotiate repayment plans and payment schedules in accordance with company policies.

• Maintain accurate records of all collection activities and communications in the CRM system.

• Escalate unresolved cases to the appropriate legal or management team when necessary.

• Monitor customer accounts to identify outstanding debts and aging reports.

• Provide regular reports on collection status and progress to management.

• Collaborate with internal teams including Sales, Customer Service, and Legal to resolve disputes.

• Comply with relevant laws and regulations governing debt collection practices (e.g., FDCPA, GDPR, etc.).

Required Skills & Qualifications:

• Proven experience as a debt collector or in a similar role.

• Excellent communication, negotiation, and interpersonal skills.

• Strong organizational and record-keeping skills.

• High level of professionalism and integrity.

• Familiarity with relevant laws and legal processes related to debt collection.

• Proficiency in MS Office and experience with collections software/CRM systems.

• High school diploma or equivalent; a degree in finance, accounting, or related field is a plus.

• It is a Full Time Customer Support / TeleCaller job for candidates with 2 - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Kochi.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., FINOTIVE SOLUTIONS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at FINOTIVE SOLUTIONS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.