A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
10,000 - 15,000 /month
Finaleap Finserv Private Limited
Kalyani Nagar, Pune
6 - 12 months Experience in Customer Support / TeleCaller
Full Time
Manage collection activities for LAP loan accounts.
Follow up with customers for overdue EMI and outstanding payments.
Conduct regular field visits to customers for payment follow-up.
Meet customers and understand reasons for payment delays.
Negotiate and obtain Promise-to-Pay (PTP) commitments from customers.
Ensure timely realization of committed payments.
Handle delinquent and overdue accounts effectively.
Identify high-risk and non-responsive customers and escalate cases to the reporting manager.
Coordinate with the telecalling and collection teams for effective recovery.
Maintain accurate records of customer visits, payment commitments, and collection status.
Update daily collection activities and PTP status in the system/MIS.
Achieve assigned daily, weekly, and monthly collection targets.
Maintain professional relationships with customers while handling collection cases.
Follow company collection processes, policies, and applicable regulatory guidelines.
Support the team in reducing overdue and delinquent accounts.
