Telecaller

25,000 - 30,000 /month

Fbs Private Limited

Guindy, Chennai

1 - 2 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Domestic Calling

Computer Knowledge

Non-voice/Chat Process

Query Resolution

International Calling

Job Highlights

Industry Type: B2C Sales

Languages: Tamil

Diploma and above

Males Only

6 days working | Day Shift

Job Benefits: PF

Job Description

We are looking for a Telecaller to join our team at Fbs Private Limited. The role offers ₹25000 - ₹30000 and involves managing customer calls, delivering outstanding customer service related to B2C Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Diploma and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Telecaller job

What skills and experience do you need for this Telecaller job?
Ans : To apply for this Telecaller job, candidates should have skills like Domestic Calling, Computer Knowledge, Non-voice/Chat Process, Query Resolution, International Calling along with 1-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Telecaller job ranges between ₹25,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Guindy, Chennai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Diploma and above qualification with 1-2 years of experience can apply for this Telecaller job. Only male candidates can apply.
What are the key responsibilities of this Telecaller job?
Ans : As a Telecaller, key responsibilities include skills like Domestic Calling, Computer Knowledge, Non-voice/Chat Process, Query Resolution, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Telecaller job is located in Guindy, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Computer Knowledge, Non-voice/Chat Process, Query Resolution, International Calling along with 1-2 years of experience is ideal for this Telecaller job.
Why should you apply for this Telecaller job?
Ans : This Telecaller job offers a salary between ₹25,000-₹30,000 per month. This is a Full Time opportunity and has 10 openings available.