Telecaller

Job description:

Job Title: Tele-calling - Customer Service Specialist (Life Insurance Renewals)

Location: The Policy Exchange, 1st Floor, D8, Sec 2, Noida

Experience: 1 – 2 Years Education: Minimum 12th Pass

Salary: ₹12,000 – ₹17,000/month + Attractive Performance Bonus

Employment Type: Full-time Job Description:

We are looking for a dynamic and customer-focused Tele-calling Customer Service Specialist to join our Life Insurance Renewal team. Your primary role will be to connect with existing policyholders, remind them about policy renewals, answer their queries, and ensure timely renewals.

Key Responsibilities:

• Make outbound calls to customers for life insurance renewal follow-ups.

• Explain renewal benefits and assist in resolving basic customer queries.

• Maintain records of customer interactions and update the CRM system.

• Follow communication scripts and company guidelines during calls.

• Achieve daily and monthly targets related to calls and renewals.

• Build a rapport with customers to ensure a high renewal ratio.

Candidate Requirements:

• Minimum qualification: 12th Pass (Graduate preferred).

• 1–2 years of experience in tele-calling/customer service (Insurance & Financial Service domain preferrable).

• Good verbal communication skills in Hindi and English.

• Basic computer knowledge and ability to update records digitally.

• Good listening skills and customer-centric attitude.

• Must be a quick learner and team player.

• Salary & Benefits:

  • Fixed Salary: ₹12,000 to ₹17,000 per month (based on experience and performance). Monthly Performance Incentive.

  • PF & ESI (as per company policy).

  • Paid Training provided.

  Career Growth:

  • Opportunity to grow into Team Leader, Quality Analyst, or Customer Relationship roles.

  • Internal promotions based on performance and skill development.

  • Skill-building through ongoing training and mentorship.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., FAIRVALUE INSURETECH PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 10 Telecaller at FAIRVALUE INSURETECH PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.