Key Responsibilities
Outbound Calling: Dial prospective clients from assigned lead lists to pitch products, book demos, or follow up on inquiries.
Inbound Support: Answer incoming customer calls, address questions, and provide accurate details regarding pricing or company policies.
Data Management: Log all conversations, customer feedback, and next follow-up dates accurately into the company CRM or database.
Target Achievement: Meet daily and monthly quotas for call volume, talk time, and lead conversions.
Problem Solving: Handle customer objections and resolve grievances professionally without unnecessary escalations. [1, 2, 3, 4]
Skills and Requirements
Communication: Clear verbal communication and a confident, polite phone presence.
Language Fluency: Proficiency in English and relevant regional languages or Hindi.
Resilience: Ability to handle rejection and work under target pressure.
Technical Skills: Basic computer literacy, fast data entry, and familiarity with CRM tools or dialer software.
Education: Minimum of a high school diploma (Class 12) or equivalent.