Telecaller

Job Summary

Ek Kripa Foundation Trust is looking for energetic, compassionate, and articulate Telecallers / Telefunding Executives to support our key social welfare projects—including Education, Women Empowerment, and Animal Welfare. In this role, you will connect with potential and existing donors over the phone, raise awareness about our causes, and inspire individuals to contribute towards creating a meaningful social impact.

Key Responsibilities

• Donor Outreach: Make outbound calls to prospective and existing donors to explain the mission, vision, and active causes of Ek Kripa Foundation Trust.

• Fundraising Drive: Actively pitch specific project causes (Education support, Women Skill Development, and Animal Care/Rescue) and encourage callers to donate.

• Relationship Management: Build and maintain polite, respectful, and long-term relationships with supporters, addressing their queries and providing necessary updates.

• Follow-ups: Timely follow up with donors who have shown interest or promised contributions to ensure smooth donation processing.

• Data Maintenance: Maintain accurate daily logs of phone calls made, donor status, feedback, and funds raised using MS Excel or CRM software.

• Campaign Awareness: Stay fully updated on ongoing foundation projects, campaign metrics, and success stories to share clear and transparent information with donors.

Qualifications & Key Requirements

• Education: 12th Pass or Bachelor’s Degree in any discipline.

• Experience: 0 to 2 years of experience in Telecalling, Customer Support, Telemarketing, or NGO Fundraising. Freshers with good communication skills are welcome to apply.

• Communication Skills: Excellent verbal communication and persuasive speaking skills in Hindi and/or English.

• Interpersonal Skills: Good active listening skills, empathy, patience, and a convincing dialogue style.

• Tech Literacy: Basic knowledge of MS Excel, Word, and handling computers/smartphones.

• Passion for Cause: A genuinely positive attitude and passion for social work and community development.

What We Offer

• Salary: ₹12,000 – ₹18,000 / month + Attractive Performance Incentives.

• Training & Onboarding: Comprehensive training on donor pitch techniques, communication skills, and project details.

• Career Growth: Opportunities to advance to Team Lead or Fundraising Supervisor roles based on performance.

• Work Culture: A supportive, purpose-driven, and positive work environment.

• Office Address: 501,5th floor lalita park laxmi nagar delhi 110092

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.