Telecaller

A Telecaller job description typically involves engaging with customers or potential clients via phone to generate leads, provide information, and drive sales or customer support. Key responsibilities include making outbound calls to promote products or services, handling inbound calls, and maintaining accurate records of interactions. Telecallers also play a crucial role in gathering customer feedback and providing valuable insights. 

Key Responsibilities and Duties:

• Outbound Calls: Making outbound calls to potential leads, following pre-determined scripts and guidelines. 

• Inbound Calls: Handling inbound customer calls to answer inquiries, provide support, and address complaints. 

• Lead Generation: Identifying and qualifying potential leads through phone interactions. 

• Sales and Customer Support: Providing information about products or services, answering questions, and guiding customers towards purchases or solutions. 

• CRM Management: Updating customer information and interaction details in the CRM system. 

• Follow-ups: Following up with leads to generate interest, schedule appointments, or resolve issues. 

• Communication and Interpersonal Skills: Engaging with customers in a professional and friendly manner, building rapport, and effectively addressing their needs. 

• Record Keeping: Maintaining accurate records of all calls and interactions. 

• Feedback and Insights: Gathering customer feedback and providing valuable insights to improve products, services, and sales strategies. 

Qualifications and Skills:

• Communication Skills: Excellent verbal and written communication skills are essential for effectively engaging with customers. 

• Interpersonal Skills: Ability to build rapport, listen actively, and understand customer needs. 

• Sales or Customer Service Experience: Previous experience in sales, customer service, or telemarketing is often preferred. 

• Computer Skills: Basic computer skills for using CRM systems and other software. 

• Adaptability and Resilience: Ability to handle a variety of customer interactions and maintain a positive attitude, even when faced with challenges. 

• Knowledge of the Product/Service: Thorough understanding of the products or services being offered is essential for providing accurate information. 

In essence, a successful Telecaller is a skilled communicator who can effectively engage with customers, generate leads, and drive sales or customer support through phone interactions. 

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• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Ghaziabad.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., EFOS EDUMARKETERS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at EFOS EDUMARKETERS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.