A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 24,000 /month
Durus Consulting Private Limited
Nandanam, Chennai
1 - 3 years Experience in Customer Support / TeleCaller
Full Time
Job Overview
We are looking for Customer Support Executives with at least 1 year of experience in handling inbound and outbound customer calls. Candidates must be fluent in Kannada and should have good communication skills, customer-handling abilities, and experience working in a target-based voice process.
Key Responsibilities
Handle inbound customer calls and resolve customer queries.
Make outbound calls for customer follow-ups and service-related requirements.
Communicate with customers in Kannada and understand their concerns.
Provide accurate information about products and services.
Handle customer complaints professionally and ensure customer satisfaction.
Achieve daily, weekly, and monthly calling targets.
Maintain good call quality and customer service standards.
Follow up with customers to ensure proper resolution.
Required Skills
Minimum 1+ year of experience in a customer support voice process.
Kannada-speaking skills are mandatory.
Experience in both inbound and outbound calling.
Good verbal communication and customer-handling skills.
Experience in a target-based calling environment.
Ability to handle high call volumes.
Important Requirements
Only voice process experience is required.
Candidates must have handled both inbound and outbound calls.
Chat and email process experience alone will not be considered.
Must be comfortable working with calling targets.
