Telecaller

Job Description:
We are hiring a dedicated and customer-focused Telecaller (Inbound/outbound Support) to handle incoming calls and assist customers with timely resolutions. The ideal candidate should have strong communication skills in Hindi and English, basic Excel knowledge, and prior experience with customer support tools like Richpanel, Freshdesk, or Zoho Desk.

Key Responsibilities:

• Handle inbound and Outbound customer calls and provide clear, helpful resolutions.

• Manage and respond to customer queries using WhatsApp, Email

• Maintain accurate call records, customer information, and follow-up actions.

• Communicate fluently in Hindi and English (both verbal and written).

• Coordinate with internal departments for complex or escalated cases.

• Use Microsoft Excel to log data and prepare basic reports.

Requirements:

• Minimum 1 year experience in tele calling/customer support.

• Strong verbal and written communication skills in Hindi and English.

• Calm, patient, and professional approach to handling customer concerns.

Preferred Qualification:

• Graduate in any stream

• Experience in an inbound/outbound support role, preferably in e-commerce or services

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹10000 - ₹15000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., Dirts.
5. Is it a work from home job?
   Ans: Yes, it’s a work from home job and can be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 1 Telecaller at Dirts
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.