Telecaller

16,000 - 23,000 /month

Cred

Sector 48 Gurgaon, Gurgaon

6 - 36 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: Loan/ Credit Card

Languages: Bengali, Gujarati

12th Pass and above

All genders

6 days working | Day Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Telecaller to join our team at Cred. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹16,000 - ₹23,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 6 months - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Telecaller job

Who is eligible to apply for this Telecaller job at Cred?
Ans : Candidates should have a 12th Pass and above qualification for this Telecaller job offered by Cred.
How much can you earn in this position?
Ans : You can earn between ₹16,000-₹23,000 per month in this Telecaller position.
What shift and timings does this job follow?
Ans : This Telecaller job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sector 48 Gurgaon, Gurgaon.
How many vacancies are there for this Telecaller job?
Ans : There are 25 vacancies for this Telecaller role.
Is this job open for all genders?
Ans : Yes, this Telecaller job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Telecaller position is Sector 48 Gurgaon, Gurgaon.
What makes this Telecaller job a good opportunity?
Ans : This Telecaller job is a good opportunity as it offers a salary between ₹16,000-₹23,000 per month. This is a Full Time job and has 25 openings.