Telecaller

Conatus Enterprise is seeking a proactive and organized Vendor Management & Customer Coordination Executive to ensure seamless coordination between vendors, customers, and the service team. The role requires effective communication, relationship management, and regular follow-up to ensure smooth project execution and customer satisfaction.

Key Responsibilities

Vendor Management

• Handle and coordinate with all company vendors on a daily basis.

• Maintain strong professional relationships with vendors.

• Track vendor performance, deliveries, and service commitments.

• Ensure timely communication and resolution of vendor-related issues.

• Maintain accurate records and updates of all vendor interactions.

Customer Relationship Management

• Build and maintain positive relationships with customers.

• Act as a primary point of contact for customer inquiries and support.

• Ensure prompt response and follow-up on customer requirements.

• Address customer concerns and coordinate with internal teams for resolution.

• Monitor customer satisfaction and maintain service standards.

Site Visit & Service Coordination

• Track ongoing service and project sites regularly.

• Coordinate with the service team to ensure smooth execution of work.

• Schedule and monitor client site visits.

• Maintain detailed reports of site progress and customer feedback.

• Ensure timely updates are shared with management regarding site activities.

Communication & Reporting

• Make regular follow-up calls to vendors, customers, and service teams.

• Maintain proper records, reports, and status updates.

• Prepare daily, weekly, and monthly activity reports.

• Ensure all project-related information is updated and documented accurately.

Required Skills

• Excellent communication and interpersonal skills.

• Strong follow-up and coordination abilities.

• Good relationship management skills.

• Proficiency in MS Excel, MS Word, and email communication.

• Ability to handle multiple tasks and prioritize effectively.

• Problem-solving and customer-focused approach.

Qualification

• Graduate in any discipline.

• Experience in vendor management, customer service, operations, or coordination roles preferred.

Key Performance Indicators (KPIs)

• Vendor response and coordination efficiency.

• Customer satisfaction and relationship management.

• Timely tracking of ongoing sites and project updates.

• Accuracy of reports and documentation.

• Smooth execution and coordination of service activities.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.