Telecaller

Job Title: Telecaller – CPCL Super 30 (CSR Program)

Location: Chennai
Organization: CPCL Super 30 CSR Initiative

Job Summary:

The Telecaller will be responsible for contacting eligible students and parents, providing information about the CPCL Super 30 residential coaching program, and supporting the student selection and admission process. The role requires strong communication skills, patience, and the ability to clearly explain program benefits and eligibility criteria.

Key Responsibilities:

• Make outbound calls to students and parents regarding CPCL Super 30 program

• Explain program details: free coaching, food, accommodation, and selection process

• Inform candidates about eligibility criteria (income limit, academic performance, entrance test, interview)

• Follow up with interested applicants and guide them through application procedures

• Maintain and update student database and call records

• Coordinate with the project officer and administrative team

• Assist in organizing entrance test communication and interview scheduling

• Handle inbound queries from parents and students professionally
  Eligibility Criteria:

  • Minimum qualification: Any Degree

  • Good communication skills in Tamil (mandatory) and basic English

  • Basic computer knowledge (MS Excel, data entry, email handling)

  • Experience in telecalling / customer support preferred

  • Ability to speak politely and confidently with parents and students

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  Key Skills Required:

  • Strong interpersonal skills

  • Clear and persuasive communication

  • Patience and empathy

  • Good record-keeping ability

  • Target-oriented mindset

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  Working Conditions:

  • Full-time position

  • Office-based role in Chennai

  • May require extended hours during admission season

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.