Telecaller

Urgent Hiring Telecaller Executive – Travel Agency
Contact: 9560442606

Job Location: Vasundhra Sector 1, Ghaziabad
Position: Telecaller Executive
Industry: Travel & Transportation
Working Days: 6 Days a Week
Working Hours: 9:00 AM to 6:00 PM
Salary: ₹14,000/- per month

Job Overview

We are looking for a responsible, polite and good-communication-skilled Telecaller Executive to join our travel agency team at Vasundhra Sector 1, Ghaziabad.

The selected candidate will primarily be responsible for receiving incoming customer calls, understanding their travel/cab requirements and coordinating the appropriate car or driver for the customer.

This is mainly a customer calling and vehicle coordination role. The candidate will need to communicate with customers as well as coordinate with available drivers/cars to ensure smooth and timely service.

Key Responsibilities

• Customers ki incoming calls professionally receive karna.

• Customer ki requirement ko properly understand karna, including pickup location, drop location, date, time, vehicle requirement and other relevant details.

• Customer ko available cab/car options ke baare mein information dena.

• Customer requirement ke according suitable car/vehicle assign karna.

• Available vehicles aur drivers ki status/availability check karna.

• Assigned vehicle aur driver ke saath timely coordination karna.

• Driver ko customer ki pickup details, location, timing aur other necessary information share karna.

• Customer ko vehicle/driver details timely provide karna.

• Pickup aur drop ke regarding customer aur driver ke beech proper coordination maintain karna.

• Customer calls, queries aur service-related requests ko politely handle karna.

• Agar assigned vehicle available na ho to alternative vehicle arrange karne ke liye coordination karna.

• Delays, cancellations, changes ya other customer issues ko immediately concerned team/driver ke saath coordinate karke resolve karna.

• Customer se required booking details accurately collect karna.

• Daily bookings, assigned vehicles and trip details ka proper record maintain karna.

• Ongoing trips ka status check karna whenever required.

• Customers ko trip-related updates provide karna.

• Existing customers ke saath professional relationship maintain karna.

• Management ke instructions ke according daily calling and coordination activities complete karna.
  

Customer Handling Responsibilities

Candidate ko customer calls handle karte waqt:

• Customer ki baat patiently sunni hogi.

• Correct information provide karni hogi.

• Booking details accurately note karni hongi.

• Customer ko vehicle availability aur assignment ke regarding timely update dena hoga.

• Customer complaints ya issues ko professionally handle karna hoga.

• Emergency ya urgent requirements ko priority ke basis par concerned person/driver tak communicate karna hoga.

Candidate Requirements

• Telecalling, Customer Support, Travel Agency, Cab Booking, Transport Coordination ya similar profile ka experience preferred.

• Freshers with good communication skills can also apply.

• Hindi mein excellent communication skills required hain.

• Basic English communication skills preferred.

• Phone par customers se confidently aur politely baat karne ki ability honi chahiye.

• Good listening and communication skills honi chahiye.

• Multiple calls aur bookings ko efficiently handle karne ki ability honi chahiye.

• Basic computer/smartphone aur WhatsApp ka knowledge hona chahiye.

• Customer details aur booking information accurately maintain karne ki ability honi chahiye.

• Responsible aur punctual nature hona chahiye.

• Pressure situations mein calmly kaam karne ki ability honi chahiye.

Required Skills

• Telecalling

• Customer Handling

• Call Management

• Cab/Vehicle Coordination

• Driver Coordination

• Booking Management

• Communication Skills

• Problem Solving

• Follow-up

• Basic Computer & WhatsApp Knowledge

Salary & Working Details

Salary: ₹14,000/- per month

Location: Vasundhra Sector 1, Ghaziabad
Working Days: 6 Days a Week
Working Hours: 9:00 AM to 6:00 PM

Important Note

This is primarily an inbound calling and vehicle coordination job.

Candidate ko customers ki calls receive karni hongi, unki cab/travel requirements samajhni hongi aur requirement ke according available cars/drivers assign aur coordinate karne honge.

Is role mein customer handling aur timely coordination sabse important responsibilities hongi.

Ideal Candidate

Hum aise candidate ko hire karna chahte hain jo phone par customers se confidently baat kar sake, bookings ko accurately handle kar sake aur drivers/cars ke saath efficiently coordinate kar sake.

Travel agency, cab booking, transport, fleet coordination, customer support ya telecalling ka experience additional advantage rahega.

Contact: 9560442606

Interested candidates can apply now.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.