Telecaller

Position Title:

BPO Bank Recovery Agent

Working Hours:

9:30 AM – 6:30 PM, Monday to Saturday (1 day off weekly)

Location: ANUPAMA PVR, SAKET, NEW DELHI-Office-based

Compensation:

• Fixed Salary: ₹12,000 – ₹18,000 per month (based on experience and performance)

• Performance-based Incentives: Additional earnings tied to meeting or exceeding recovery targets—earn more with better results.

Responsibilities:

• Reach out proactively to debtors via calls or messages to discuss overdue accounts and request repayments.

• Negotiate amicable repayment plans such as One-Time Settlement (OTS) or structured EMIs.

• Maintain accurate records of all interactions, payment commitments, and follow-ups in the system.

• Escalate unresolved or high-risk cases to senior management or legal teams following protocol.

• Ensure all communication remains compliant with regulatory guidelines and upholds professionalism.

• Generate timely reports on collection progress, KPIs, and performance trends.

Qualifications & Skills:

• Education: 12th pass or higher

• Experience: Freshers welcome; prior BPO, debt recovery, or customer service experience is a plus.

• Required Skills:

  • Strong communication and negotiation capabilities

  • Empathy, patience, and ethical approach to sensitive financial interactions

  • Attention to detail and organizational discipline

  • Comfort with using CRM or collection tracking tools

  • Adherence to legal guidelines and respectful recovery practices

Why Join Us?

• Steady fixed salary with transparent working hours—9:30 to 6:30, Monday–Saturday

• Opportunity to significantly increase earnings through performance-based incentives

• Essential role supporting banks in reducing NPAs

• Ideal for candidates seeking growth, structure, and professional development in a BPO environment

Application Process:

Submit your resume along with a brief note on any relevant experience in recovery, negotiation, or client communication. Successful applicants will be invited for screening followed by an assessment and interview.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Telecaller job

1. What is the eligibility criteria to apply for this Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹21000 per month + Incentives that depends on your interview. It's a Full Time job in Delhi.
3. How many working days are there for this Telecaller job?
   Ans: This Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller job?
   Ans: No, there is no fee applicable for applying this Telecaller job and during the employment with the company, i.e., BIZ VENTS.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller role?
   Ans: There is an immediate opening of 5 Telecaller at BIZ VENTS
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller job?
   Ans: This Telecaller job has Day Shift.